DSEnergy Return & Refund Policy
At DSEnergy, we strive to provide the highest quality lithium batteries to our international customers. However, we understand that issues can arise during the transportation process. Our return and refund policy is designed to address these situations fairly and efficiently.
Quality Issues Upon Delivery
If you encounter any quality issues with our batteries upon delivery, please contact our customer service team immediately. We are committed to resolving these issues promptly. Please note the following options available for resolution:
- Financial Compensation: We offer financial compensation to cover the value of the defective batteries.
- Replacement Batteries: We can provide replacement batteries in your next order or as a separate shipment.
- Discount on Future Orders: We can offer a discount on your next order to compensate for the defective batteries.
Procedure for Reporting Issues
- Report the Issue: Contact our customer service team within 30 days of receiving the shipment. Please provide detailed information about the issue, including photos or videos if possible.
- Assessment: Our team will assess the reported issue and determine the appropriate resolution option.
- Resolution: Based on the assessment, we will offer one of the following: financial compensation, replacement batteries, or a discount on future orders.
Conditions for Compensation and Replacement
- The reported issue must be related to a manufacturing defect or damage incurred during transportation.
- Claims must be made within 30 days of receiving the shipment.
- Detailed documentation of the issue (photos, videos, and description) must be provided.
Contact Information
For any return or refund inquiries, please contact our customer service team at [info@dsnrg.com].
We appreciate your understanding and cooperation in ensuring that we continue to provide top-quality products and services.
Thank you for choosing DSEnergy.